Introduction

Base URL: https://aircall.postcall.io/api

This documentation aims to provide all the information you need to work with our API.

Authenticating requests

To authenticate requests, include an Authorization header with the value "Bearer {API_TOKEN}".

All authenticated endpoints are marked with a requires authentication badge in the documentation below.

You can generate an API token by visiting your settings page.

Endpoints

Get the list of all accounts you have access to

requires authentication

Example request:

curl --request GET \
    --get "https://aircall.postcall.io/api/accounts" \
    --header "Authorization: Bearer {API_TOKEN}" \
    --header "Content-Type: application/json" \
    --header "Accept: application/json"

Example response (200):

Show headers

cache-control: no-cache, private
content-type: application/json
x-ratelimit-limit: 60
x-ratelimit-remaining: 59


[
    {
        "id": 1,
        "name": "Postcall Demo Account",
        "created_at": "2023-04-30T11:24:04.000000Z",
        "updated_at": "2023-05-30T11:24:19.000000Z"
    }
]

Received response:

Request failed with error:



Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.

Get a single account

requires authentication

Example request:

curl --request GET \
    --get "https://aircall.postcall.io/api/accounts/1" \
    --header "Authorization: Bearer {API_TOKEN}" \
    --header "Content-Type: application/json" \
    --header "Accept: application/json"

Example response (200):

Show headers

cache-control: no-cache, private
content-type: application/json
x-ratelimit-limit: 60
x-ratelimit-remaining: 58


{
    "id": 1,
    "name": "Postcall Demo Account",
    "created_at": "2023-04-30T11:24:04.000000Z",
    "updated_at": "2023-05-30T11:24:19.000000Z"
}

Received response:

Request failed with error:



Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.

Get all surveys of the specified account

requires authentication

Example request:

curl --request GET \
    --get "https://aircall.postcall.io/api/accounts/1/surveys" \
    --header "Authorization: Bearer {API_TOKEN}" \
    --header "Content-Type: application/json" \
    --header "Accept: application/json"

Example response (200):

Show headers

cache-control: no-cache, private
content-type: application/json
x-ratelimit-limit: 60
x-ratelimit-remaining: 57


[
    {
        "id": 1,
        "name": "CSAT Survey",
        "url": null,
        "questions": [
            {
                "id": 1,
                "question": "How did we do today?",
                "question_type": "csat-5-emoji",
                "required": true
            },
            {
                "id": 2,
                "question": "Any other comments?",
                "question_type": "longtext",
                "required": false
            }
        ]
    },
    {
        "id": 2,
        "name": "NPS Survey",
        "url": null,
        "questions": [
            {
                "id": 3,
                "question": "How likely are you to recommend us to a friend?",
                "question_type": "nps",
                "required": true
            },
            {
                "id": 4,
                "question": "Any other comments?",
                "question_type": "longtext",
                "required": false
            }
        ]
    }
]

Received response:

Request failed with error:



Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.

Get a single survey of the specified account

requires authentication

Example request:

curl --request GET \
    --get "https://aircall.postcall.io/api/accounts/1/surveys/1" \
    --header "Authorization: Bearer {API_TOKEN}" \
    --header "Content-Type: application/json" \
    --header "Accept: application/json"

Example response (200):

Show headers

cache-control: no-cache, private
content-type: application/json
x-ratelimit-limit: 60
x-ratelimit-remaining: 56


{
    "id": 1,
    "name": "CSAT Survey",
    "url": null,
    "questions": [
        {
            "id": 1,
            "question": "How did we do today?",
            "question_type": "csat-5-emoji",
            "required": true
        },
        {
            "id": 2,
            "question": "Any other comments?",
            "question_type": "longtext",
            "required": false
        }
    ]
}

Received response:

Request failed with error:



Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.

Request

GET /accounts/{account_id}/surveys/{survey_id}

Headers

Authorization

Example: Bearer {API_TOKEN}

Content-Type

Example: application/json

Accept

Example: application/json

URL Parameters

account_id integer

The ID of the account. Example: 1

survey_id integer

The ID of the survey. Example: 1

Get the (paginated) results of the specified survey

requires authentication

Example request:

curl --request GET \
    --get "https://aircall.postcall.io/api/accounts/1/surveys/1/results?since=2023-05-01&until=2023-05-09" \
    --header "Authorization: Bearer {API_TOKEN}" \
    --header "Content-Type: application/json" \
    --header "Accept: application/json"

Example response (200):

Show headers

cache-control: no-cache, private
content-type: application/json
x-ratelimit-limit: 60
x-ratelimit-remaining: 55


{
    "data": [
        {
            "id": 1,
            "sent_at": "2023-05-30T11:24:04.000000Z",
            "answered_at": "2023-05-07T11:19:31.000000Z",
            "call": {
                "id": 1,
                "direction": "inbound",
                "source": "aircall",
                "source_external_id": "1",
                "duration_seconds": 0,
                "contact_phone_number": "+12725062076",
                "business_phone_number_id": "640126",
                "tags": null,
                "source_external_user_id": "1038829",
                "source_external_call_queue_id": null,
                "source_external_user_email": "phil@postcall.io",
                "source_external_user_name": "Phil Manavopoulos",
                "started_at": "2023-05-07T11:19:21.000000Z",
                "answered_at": "2023-05-07T11:19:24.000000Z",
                "source_external_asset": "https://example.com/1/recording"
            },
            "contact": {
                "id": 1,
                "source": "demo-seed",
                "source_external_id": "jackeline79@example.com",
                "subscribed": 1,
                "name": "Gussie Bednar",
                "unsubscribed_at": null,
                "unsubscribe_reason": null
            },
            "answers": [
                {
                    "id": 1,
                    "survey_question_id": 1,
                    "question": "How did we do today?",
                    "question_type": "csat-5-emoji",
                    "answer": "ok"
                },
                {
                    "id": 2,
                    "survey_question_id": 2,
                    "question": "Any other comments?",
                    "question_type": "longtext",
                    "answer": "Perspiciatis optio et voluptatem eveniet possimus aliquid. Laudantium sequi ut animi placeat ad autem recusandae."
                }
            ]
        },
        {
            "id": 5,
            "sent_at": "2023-05-30T11:24:04.000000Z",
            "answered_at": "2023-05-07T23:47:04.000000Z",
            "call": {
                "id": 5,
                "direction": "inbound",
                "source": "aircall",
                "source_external_id": "5",
                "duration_seconds": 520,
                "contact_phone_number": "+19738476153",
                "business_phone_number_id": "640126",
                "tags": null,
                "source_external_user_id": "1038829",
                "source_external_call_queue_id": null,
                "source_external_user_email": "phil@postcall.io",
                "source_external_user_name": "Phil Manavopoulos",
                "started_at": "2023-05-07T23:46:54.000000Z",
                "answered_at": "2023-05-07T23:46:57.000000Z",
                "source_external_asset": "https://example.com/5/recording"
            },
            "contact": {
                "id": 5,
                "source": "demo-seed",
                "source_external_id": "sschinner@example.org",
                "subscribed": 1,
                "name": "Stan Koelpin",
                "unsubscribed_at": null,
                "unsubscribe_reason": null
            },
            "answers": [
                {
                    "id": 5,
                    "survey_question_id": 1,
                    "question": "How did we do today?",
                    "question_type": "csat-5-emoji",
                    "answer": "good"
                },
                {
                    "id": 6,
                    "survey_question_id": 2,
                    "question": "Any other comments?",
                    "question_type": "longtext",
                    "answer": "Maxime culpa quod ipsum doloremque nihil repudiandae consequatur ex. Est unde dolor amet totam maiores."
                }
            ]
        }
    ],
    "path": "https://aircall.postcall.io/api/accounts/1/surveys/1/results",
    "per_page": 2,
    "next_cursor": "eyJzdXJ2ZXlfaW5zdGFuY2VzLmlkIjo1LCJfcG9pbnRzVG9OZXh0SXRlbXMiOnRydWV9",
    "next_page_url": "https://aircall.postcall.io/api/accounts/1/surveys/1/results?per_page=2&since=2023-05-01T00%3A00%3A00%2B00%3A00&until=2023-05-09T00%3A00%3A00%2B00%3A00&cursor=eyJzdXJ2ZXlfaW5zdGFuY2VzLmlkIjo1LCJfcG9pbnRzVG9OZXh0SXRlbXMiOnRydWV9",
    "prev_cursor": null,
    "prev_page_url": null
}

Received response:

Request failed with error:



Tip: Check that you're properly connected to the network.
If you're a maintainer of ths API, verify that your API is running and you've enabled CORS.
You can check the Dev Tools console for debugging information.

Request

GET /accounts/{account_id}/surveys/{survey_id}/results

Headers

Authorization

Example: Bearer {API_TOKEN}

Content-Type

Example: application/json

Accept

Example: application/json

URL Parameters

account_id integer

The ID of the account. Example: 1

survey_id integer

The ID of the survey. Example: 1

Query Parameters

per_page integer optional

How many result per page. Defaults to 25, maximum is 50.

since string optional

Start of timeframe to filter by (UTC timestamp of when the survey was answered). Defaults to 30 days ago. Example: 2023-05-01

until string optional

End of timeframe to filter by (UTC timestamp of when the survey was answered). Defaults to now. Example: 2023-05-09

cursor string optional

Cursor used to paginate through results.